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COA Speaks: Overcoming Resistance and Fostering a Culture of Evaluation
Program evaluation and continuous quality improvement are essential to effective human service delivery, but achieving staff buy-in and maintaining engagement in a continuous evaluation process can be a challenge. Join COA for a presentation featuring veteran peer reviewer, team leader, and accreditation commissioner Stanley Capela, Vice President for Quality Management and Corporate Compliance Officer at HeartShare Human Services of New York in which we will explore the nature of resistance to evaluation, the impact it can have on the evaluation process, and key strategies for overcoming resistance and fostering accountability and positive change.

Moderator: Mary Glenn, Senior Accreditation Coordinator, Council on Accreditation

Oct 20, 2020 03:00 PM in Eastern Time (US and Canada)

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